Shipping and Returns
Your order is as important to us as it is to you. Our in-house customer service department will be happy to assist you with any queries or other issues relating to your order. Please contact us through our form found here or call us at 1-855-213-4699 during standard business hours 9am-5pm EST M-F, and a representative will be in touch with you. Remember, all queries are answered in the order in which they are received, and as a result, delays occur from time to time. Requests made outside of standard weekday business hours will be addressed as soon as possible.
All orders are shipped within 48 hours Monday – Friday 9am – 5pm EST.
Currently we are using FedEx and USPS
Once an order has shipped and email will be sent our with all the tracking information. If an email receipt is not received, contact our customer support for verification. Be advised that shipping delays sometimes occur with our carrier, and are therefore beyond our control. Please allow up to 7 to 12 business days for delivery.
The rate charged for the shipping of your order is based on the weight of your products, and your location. Before the final checkout page you will be shown what the cost of shipping will be and have the option to expedite orders.
Although every attempt is made to maintain inventory on all of our products, there’s a small chance that supply may not always keep up with demand. If an item goes on back order we will ship you the part of your order that is in stock. When the item becomes available we will ship you the rest of your order. You will not be charged any additional shipping and handling for the second shipment.
Changing an Order:
All orders made before 4 P.M. EST are fulfilled that day. If you made an order before 4 P.M. EST and canceled before 4 P.M. EST, we will have no problem processing your cancellation and fully refunding your money.
If you wish to cancel an order, email [email protected] or call us at (855) 213-4699. We will make every attempt to stop your order. However, if your order has already shipped, you will have to return the package (see return policy listed above). Any order that is canceled after it leaves our facility will be considered a return and all policies listed apply.
Simple Satisfaction Guarantee:
We offer a full refund on the purchase price of any of our exclusive formulas (minus shipping) any time within 60 days of your purchase. We do not require the return of unused product for a refund on the first bottle of any formula purchased. However, for fraud protection, we require the return of product for any refunds beyond the first bottle.
Damaged, Lost, Or Stolen Merchandise:
We make every effort to safely secure and ship your order, but understand that, on rare occasion, merchandise can be damaged in transit. If you feel that your order was damaged during delivery, report it immediately and a representative will contact you. We are not responsible for lost or stolen merchandise.
Prices & Availability:
Prices and availability of all products are subject to change without notice.
How long will it take for my order to arrive?
The delivery time for your order depends on your location, date ordered (holidays or weekends), and chosen shipping method. We have automatic calculated shipping rates at checkout to give you the quickest and cheapest shipping option. Of course, if you’d like your shipment expedited you may choose that option.
Do you offer international shipping?
Unfortunately, we do not. Since we are a start-up company and are so heavily focused on our customer experience, we don’t want to spread ourselves too thin. As we grow, this may be a path we choose to travel.
Do you ship to military addresses?
As of right now, no. We absolutely plan to grow in this direction in the future.
Will I receive any verification of my order?
Yes! Shortly after your order is placed, you will receive an automatic confirmation email that will detail your order. Once your order is fulfilled, we will issue you an email letting you know that your product has shipped.
What are your typical transit times?
Transit times will vary based on many different factors such as location, date purchased (holiday or weekend), and shipping method chosen. To avoid any confusion or unwanted costs, we have implemented calculated shipping rates at checkout to give you accuracy and freedom of choice.
In the meantime, below is a basic chart on standard transit times:
The following map references the Standard Shipping Method only.
Please Note: The days in transit on this map are business days (weekdays only) and do not include weekends and holidays. For example, if your package is shipped on a Friday and the zone map estimates 2 days in transit, then it should be delivered on Tuesday, which is 2 business days from Friday.
What if my shipment is lost or delayed?
If your order hasn’t arrived within 2 business days of being marked as delivered, contact us via our form here or at [email protected], and we will investigate what happened with your product and issue you a new order if necessary.
Package “Delivered” but I didn’t receive it. What’s up?
This is a very rare instance since we oversee our processes so closely, but sometimes these things occur. In this case, we are the middle man relaying the message from the specific carrier.
If your order hasn’t arrived within 2 business days of being marked as delivered, contact us via our form here or at [email protected], and we’ll investigate the issue and issue you a refund if necessary.
What if there is an “Error”?
We make every attempt to send you what you order. In the rare occasion that you receive an item(s) other than what you ordered, DO NOT open the item(s) or you will void your right to return it.
Merchandise sent to a customer in error must be reported within 5 non-business days of receiving the item. We will then work with you to resolve the situation (refund, replacement, etc.). Full credit for the returned item(s) will be issued for the unopened and undamaged merchandise within 10 business days of our receipt or the returned package.